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FIX: Bluetooth mouse not working in Windows 10

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Ivan Jenic

by Ivan Jenic

Troubleshooting Expert




Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he’s not tackling… Read more






  • Bluetooth mice are the perfect answer to a cable-free desk and a great alternative for the laptop touchpad. 

  • There are plenty of reasons why a Bluetooth mouse to stop working and one would be a problematic driver.

  • If you’re looking for information about friendly computer rodents, visit our Mouse page.

  • Bookmark our Tech Tutorials Hub because it will provide solutions for many other PC problems.





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A Bluetooth mouse can come in handy if you don’t want to use your laptop’s touchpad.


But some users have reported that they have problems with their Bluetooth mouse after a Windows 10 upgrade, so we’re here to offer a couple of solutions for this problem.


Additionally, here are some more problems with your Bluetooth device that you can encounter along the way:


How can I fix Bluetooth mouse problems in Windows 10?



  1. Update the Bluetooth Driver

  2. Change the Power and Sleep settings

  3. Check if the Bluetooth service is running

  4. Run the system troubleshooter

  5. Restart the Bluetooth mouse

  6. Change your mouse frequency

  7. Rollback your drivers

  8. Change the Power management options

  9. Optimize the Bluetooth signal

  10. Check for Windows Updates


1. Update the Bluetooth Driver



  1. Go to Search, type device manager, and open Device Manager

  2. Find your Bluetooth mouse, right-click on it, and select Update driver softwareBluetooth not working Windows 10

  3. Apply the updates if there are any

  4. Restart your computer and try to connect your Bluetooth mouse again


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2. Change the Power and Sleep settings



  1. Open the Settings app and click on System.

  2. Navigate to the Power & Sleep tab.

  3. Uncheck both On battery power, stay connected to WiFi while asleep and When plugged-in, stay connected to WiFi while asleep options.stay connected to WiFi while asleep


3. Check if the Bluetooth service is running



  1. Press Windows key + R to open the elevated Run command line.

  2. In the command line, type services.msc and press Enter.

  3. Navigate to Bluetooth support service.Bluetooth not detecting devices Windows 10

  4. If it’s set to Started, it is fine. If not, right-click and choose Start.


4. Run the system troubleshooter



  1. Open Settings.

  2. Click on Update & security.

  3. Choose Troubleshoot from the left pane.Bluetooth paired but not connected Windows 10

  4. Click on Run the troubleshooter under the Bluetooth icon.

  5. Follow the instructions.


5. Restart the Bluetooth mouse



  1. Go to Search, type control panel, and open Control Panel.

  2. Go to Hardware and Sound, and then click Bluetooth Devices.

  3. Select your Bluetooth mouse, and then choose Remove.Bluetooth paired but not connected Windows 10

  4. Click Add, reset the device, select the My device is set up and ready to be found check box, and then click Next.

  5. If the device is not found, restart it again. When the device is found, select it, and then click Next.

  6. Follow the installation instructions in the wizard.


Note: Make sure the device is turned on and batteries don’t need to be replaced. Make sure your device is turned on and properly connected to the computer.


Also, make sure your device is discoverable. Check if you installed the device using the correct program, if not reinstall it, and install it correctly.


6. Change your mouse frequency


Wireless mice are prone to frequency disruptions. And that’s exactly what can happen to your mouse, as well.


To change your mouse frequency, you’ll need to open your mouse utility software, look for the option for changing mouse frequency, and set mouse frequency from 500 Hz to 250Hz.


7. Roll back your drivers



  1. Right-click the Start button and open Device Manager.

  2. Look for your Bluetooth mouse.

  3. Right-click your Bluetooth driver and choose Properties.

  4. Under the Driver tab, choose to Roll back driver.

  5. Follow further on-screen instructions.

  6. Restart your computer.


8. Change the Power management options



  1. Right-click the Start button, and go to Device Manager

  2. In the Device Manager double-click USB Hub device to open its properties.
    bluetooth mouse not moving

  3. Navigate to the Power Management tab and uncheck Allow the computer to turn off this device to save power. Click OK to save changes.
    Windows 10 bluetooth mouse not working



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Note: Remember that you need to repeat these steps for all devices connected to the USB Hub.


9. Optimize the Bluetooth signal


Maybe your issue is of technical nature, and nothing’s actually wrong with your configuration or software.


So, make sure nothing is blocking your Bluetooth signal if none of the solutions from the above work. Here are a few things to keep in mind:



  • Place your wireless mouse closer to the wireless transceiver.

  • If your keyboard is also wireless, place both the keyboard and mouse at an equal distance from the transceiver.

  • Turn the transceiver on its side or upside down.


10. Check for Windows Updates


Besides regular system updates, Microsoft usually delivers various drivers through Windows Update. So, there’s a chance a new driver for your Bluetooth devices (mouse) is ready.


If you couldn’t install it through the Device Manager, you’ll probably want to try it through Windows Update.


Another benefit of installing the latest Windows 10 updates is system stability.


If a bug in your system causes your Bluetooth mouse to stop working, there’s a chance Microsoft will release a fix as part of some update.



Windows 10 Bluetooth couldn't connect


To check for updates, simply go to the Settings app, click on Windows Update, and check for updates.


That would be all, I hope at least one of these solutions helped you to solve the problem with Bluetooth mouse in Windows 10. If you have any questions and comments, write them down in the comment section below.





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