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How To Get a Refund from a Price Change on Amazon

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How To Get a Refund from a Price Change on Amazon

As a major online retail giant, Amazon goes an extra mile to provide its customers with the best service possible. In fact, the company used to have one of the most liberal and generous refund policies and you could get a no-questions-asked refund on almost anything.

How To Get a Refund from a Price Change on Amazon

But a few years year ago, the policy changed and there are certain limitations now. To answer the question right away, you probably won’t be able to get a refund from a price change on Amazon.

That said, there are still some price-protected items for which you can get a refund should there be a significant drop. This is why it pays to take a closer look at the refund rules on Amazon.

A Short History of Price-Protected Refunds

At the start, Amazon offered a 30-day price guarantee on any item that they sold and shipped out. Soon after, the guarantee period went from 30 days to only 7 days and then it got suspended. This means you pretty much cannot get a price change refund nowadays, but there is a silver lining.

This type of refund is still valid for the TVs you buy via Amazon and some users report being able to get a refund on other items as well. So it’s worth to at least try, but you should be careful because Amazon keeps a watchful eye on all refunds and returns. Some users got banned since they went overboard with the requests.

price change on amazon

How to Ask for a Refund

The process of asking for a refund on Amazon is pretty straightforward. Navigate to the Returns and Refunds page, go to the Help section, and select “Need more help”. There you’ll find a link to “Contact us”.

On the other hand, it’s even easier when you log into your account. Go to the order you want to ask the refund for and put it in the query. Choose Returns and Refunds from the drop-down menu, then “Other return or refund issue” to provide more details. Type “partial refund, price change” in the correct box and choose the contact method – email or chat.

how to get refund from price change on amazon

Things to Remember

The refund email needs to be firm yet in a friendly tone and try to briefly explain about the price change. Needless to stay, you should be super polite regardless of whether your request gets refused or accepted.

There is a strong possibility you’ll get a refusal email as soon as your request gets processed, but all is not lost. Feel free to contact the customer service by phone and talk to the agent about your problem. And again, it’s necessary to stay calm and composed, passionate disputes are out of the question of course.

Don’t forget that there is a 7-day window to start the refund process. In case the item’s price goes down after 7 days the partial refund is not eligible.

get a refund frim a price adjustment on Amazon

Alternative Methods

Aside from Amazon, you might be able to get a refund from your credit card company via their price protection policy. You need to file a complaint (with the credit card company, not Amazon) and request a refund on the price change.

In general, this works for online purchases if the price goes down within a designated period of time (60 to 90 days after the purchase). This way the credit card company refunds your money. On the other hand, you can also ask for a full refund from Amazon.

Return the item and buy it again at the discounted price. However, you should be careful with the full refunds because if you do it too many times Amazon might ban you.

Why Did Amazon Change the Price Protection Refund Policy?

There is no official statement about the reasons for the change, but it’s safe to assume that the increasing number of requests is one of the culprits. For example, partial returns may surge around Cyber Monday, Black Friday, or Prime day.

In addition, the company reported certain issues with handling this type of refunds. On top of that, some customers abused the liberal policy asking for illegitimate returns which, in turn, cost Amazon a pretty penny.

How to Keep Track of Amazon Prices

There are quite a few tools and browser extensions that help you monitor price fluctuations on Amazon. They save the time you spend on tracking down the best deal. You also get a notification the moment the price changes on the item you are interested in.

Veni, Vidi, Visa

Despite the fact that Amazon tightened its returns policy, there still might be a way to get a partial refund. And if you get refused, there is always an option to file a request with your credit card company.

However, it’s best to save yourself the trouble and avoid impulse purchases. Take some time to track the prices and shop once you stumble upon a bargain.

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