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How to fix Photos error code 0x887A0005 in Windows 10

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Matthew Adams

by Matthew Adams

Windows & Software Expert




Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about… Read more






  • The error code 0x887a0005 can often arise because of faulty drivers or hardware-accelerated encoding issues.

  • Driver updater software might help you fix the Update your driver to export video error message.

  • Users have confirmed that disabling certain encoding options in Photos did the trick for them.

  • Selecting some of the advanced options for Photos might also solve that app’s Windows Video Editor error 0x887a0005.


Photos error code 0x887A0005 in Windows 10



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Photos is the default image viewer app in Windows 10 that some users create and export videos with. However, Microsoft Photos displays an error 0x887A0005 when some users try to export videos with that app.


When some users click the Finish video button, Photos displays this error message:



Update your drivers to export video… We encountered an issue with your video drivers and are unable to export video… Here’s the error code, in case you need it: 0x887A000.



If that’s your issue as well, take a closer look at the tips and tricks described below. One of them will probably help you get things back to normal.


How can I fix error code 0x887A0005?


1. Update your PC’s graphics card drivers


The 0x887A0005 error message says the app encountered an issue with video drivers. Thus, updating your PC’s drivers to export video is a likely remedy.





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Scanning the computer with driver updater software will tell you if its GPU drivers are outdated (or faulty) and enable you to quickly update them.



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2. Run the troubleshooter



  1. First, open the Start menu.

  2. Click Settings in your Start menu to open that app.

  3. Next, click Update & Security > Troubleshoot to open the options shown directly below.
    Troubleshoot tab error code 0x887a0005

  4. Then click Additional troubleshooters to open the list of Windows 10 troubleshooters.

  5. Select Windows Store Apps in the list, and click the Run the troubleshooter button.

  6. When you’ve gone through the troubleshooter, restart your PC.


3. Reset Photos



  1. Bring up the search tool in Windows 10 by clicking the magnifying glass taskbar button.

  2. Type the keyword apps in the search utility.

  3. Click Apps & features in the search tool’s results to open the window shown below.
    Apps & features tab error code 0x887a0005

  4. Select the Microsoft Photos app.

  5. Then click Advanced options to open the Reset button.
    The Repair button error code 0x887a0005

  6. Press the Reset button there.

  7. Click Reset again on the confirmation prompt that appears.

  8. Note that you can also press a Repair button there. If resetting Microsoft Photos doesn’t do the trick, try clicking the Repair option as well.


4. Reinstall Photos



  1. Open the search box by clicking its taskbar button.

  2. To find the Command Prompt, input cmd in the search utility.

  3. Open an elevated Command Prompt by clicking its Run as administrator option on the right side of Windows 10’s search tool.

  4. Next, type this text into the Command Prompt: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    The uninstall Photos command error code 0x887a0005

  5. Press the Return key to uninstall Photos with the entered command.

  6. Restart your laptop or desktop after uninstalling Photos.

  7. Open the Microsoft Photos app page in your browser.

  8. Click the Get button on the Photos app page.

  9. Then select the Open Microsoft Store option.
    The Get button error code 0x887a0005

  10. Press the Get button in MS Store to install Photos.


5. Update Windows 10



  1. Launch Settings by holding the Windows key and pressing I.

  2. Select Update & Security to open the update options below.
    Windows Update tab error code 0x887a0005

  3. Press the Check for updates button to download and install available patch updates.

  4. If you can update Windows 10 to a new build, click the Download and Install option to get the latest version.


6. Turn off hardware-accelerated video encoding in Photos



  1. Open the Photos app window.

  2. Click the See more menu button at the top right corner of Photos.

  3. Select the Settings option on the menu that opens.

  4. Then scroll down the window to the Use hardware-accelerated video encoding when available option shown directly below.

  5. Toggle off the Use hardware-accelerated video encoding setting.


7. Clear the MS Store cache



  1. Open the search box with the Windows + S key combo.

  2. Type WSReset.exe in the search box.

  3. Right-click the WSReset.exe search result to select a Run as administrator option for it.

  4. Wait for the blank WSReset.exe window to close and the MS Store to open. Thereafter, try exporting your videos in Photos again.


Those are the most probable resolutions for fixing the error code 0x887A0005 Photos issue. As users have confirmed some of these tricks, they’re certainly worth a try.


Moreover, if the Microsoft Photos app has disappeared, we’ve got a few quick fixes for that as well. After all, no issue is there to remain unsolved.


Let us know in the comments section if you found our solutions helpful. We’d love to hear your opinion.





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