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FIX: Razer Firefly not showing up in Synapse 3

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What to do if Razer Firefly is not showing up in Synapse 3?

1. Update USB port drivers

Synapse might fail to detect Firefly because some of your PC’s USB port drivers are outdated. To check, install a driver updater utility to scan your PC’s device drivers.

That software will tell you what devices you can update drivers for and enable you to download and install new drivers.

DriverFix Updater

Drivers are essential for your PC and all the programs that you use daily. If you want to avoid crashes, freezes, bugs, lag or any other problems, you will need to keep them updated.

Constantly checking for driver updates is time consuming. Fortunately, you can use an automated solution that will safely check for new updates and apply them with ease, and that’s why we strongly recommend DriverFix.

Follow these easy steps to safely update your drivers:

  1. Download and install DriverFix.

  2. Launch the application.

  3. Wait for DriverFix to detect all your faulty drivers.

  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.

  5. Wait for DriverFix to download and install the newest drivers.

  6. Restart your PC for the changes to take effect.



Drivers will no longer create any problems if you download and use this powerful software today.

Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

2. Plug Firefly into a different USB port

Try plugging your Razer Firefly into a different USB port. When you plug the mat into a different port, make sure it’s properly plugged in.

Don’t connect Firefly with your PC via a USB hub. If Firefly then shows up in Synapse, there’s most likely an issue with your PC’s other USB port.

These are some simple guidelines, but they can help you if Razer Firefly is not showing up in Synapse, so be sure to try them.

3. Update Synapse 3

  1. Look for the Synapse 3 icon in your system tray. You might need to click a little arrow on your taskbar to view system tray programs.

  2. Right-click the Synapse 3 system tray icon and select the Check for updates option.

  3. Click Check For Updates in the Window that opens.

  4. If an update is available for Synapse, click the Update option.

If Razer Firefly is not showing up in Synapse, be sure to update the software and check if that solves your problem.

4. Repair Synapse 

  1. Press the Type here to search taskbar button to open that tool.

  2. Input apps within the search tool’s text box.

  3. Click Apps & features to open the window in the screenshot directly below.

  4. Select the Razer Synapse 3 software in the app list.

  5. Click the Modify button, and select Yes on the UAC window.

  6. Then press the Repair option, which will reinstall <a class="wl-entity-page-link" title="software” href=”” data-id=”;;”>the software.

  7. Restart Windows after repairing Razer Sypanse.

  8. Thereafter, you’ll need to sign in with your Razer ID again.

You can also uninstall Razer Synapse, and its leftover residual files, with third-party uninstaller software. If you do that, make you reinstall the latest version of Synapse from the official website.

Get IObit Uninstaller

5. Disable antivirus utilities

  1. Click the Windows Defender icon on your system tray.

  2. Then click the shield icon on the left side of Windows Defender.

  3. Next, click Manage settings to open the options shown directly below.

  4. Toggle the Real-time protection option off. Turn off the Cloud-delivered protection setting.

If you’re utilizing third-party antivirus software, right-click the system tray icon for it. Most third-party antivirus software tools include disabling options on their context menus.

So, look for and select your antivirus utility’s disable context menu option to temporarily turn it off. After making these changes, check if Razer Firefly is still not showing up in Synapse.

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