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FIX: Lightroom file appears to be unsupported or damaged

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The file appears to be unsupported or damaged



Previously, this kind of operation was performed successfully and the issue occurred without warning on their device, leaving hundreds of photos that cannot be read.


Moreover, the files can be successfully read and seen in Windows 10, or other apps, which seems to indicate that the problem is not related to the file being damaged.


We will explore in this article how you can easily fix the error message stating that the Lightroom file appears to be unsupported or damaged, so make sure to keep on reading.


What to do if the Lightroom file is unsupported?


1. Make sure you have the latest version installed


If you’re getting File appears to be unsupported or damaged error in Lightroom, the issue may be caused due to an outdated version of the software.


The new version of Lightroom brings support for Apple ProRaw images as well as new cameras and lenses.  You can also see which images are edited thanks to the Edited filter.


Even more, it brings various bug fixes, so if you want to make sure that Lightroom is working without issues on your PC, download the latest version from below.


Adobe Lightroom

Adobe Lightroom


Adobe Lightroom is the photo editor and organizer for photography enthusiasts and professionals.



2. Move the file to a different location



  1. Locate the file that is giving you this error message.

  2. Try to move it to a different directory.

  3. Optional: Move the file to the root directory such as C: or D: and try to open it from there.








Run a System Scan to discover potential errors




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Click Start Scan to find Windows issues.



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Run a PC Scan with Restoro Repair Tool to find errors causing security problems and slowdowns. After the scan is complete, the repair process will replace damaged files with fresh Windows files and components.





Many users reported that moving the file fixed the File appears to be unsupported or damaged error in Lightroom, so be sure to try that as well.


3. Check the file name



  1. Check the name of the file that is giving you this error.

  2. If the name contains any special characters, right-click the file and choose Rename.

  3. Remove the special characters from the name and check if that helps.


Users reported that special characters such as forward slashes and other symbols can cause File appears to be unsupported or damaged error in Lightroom, but after renaming the file, the issue should be resolved.


4. Open the file in a different application and save it



  1. Open the file in any other photo editor. Users suggested using Photoshop Elements, but any other editor should work.

  2. If the file is opened successfully, save it under a different name.

  3. Now try to open it with Lightroom.


This is a quick and simple workaround. Several users reported that this method worked for them and helped with unsupported and damaged files in Lightroom, so you might want to try it.

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