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Efficiently resolve the SoftEther VPN not changing IP issue

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  1. Access Network Settings and click onWi-Fi Settings.

  2. Under Enable Wi-Fi network, enter the new Wi-Fi name and password that you want to use for your Turbo VPN, and click Save.

  3. To change the SoftEther router admin password, select Advanced Settings, choose Router Settings in the sidebar.

  4. Enter the password and click Save.

  5. Reset your router.

2. Clear your browser cache and restart SoftEther VPN

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Deleting the browser’s cache and cookies might be helpful if the history files are corrupted and your SoftEther VPN is not changing your IP.

First, to delete your browsing history on Chrome, follow these steps:

  1. Open Chrome on your computer.

  2. In the right corner of the address bar, click on the More icon.

  3. Click on History.

Google Chrome History

  1. On History page, click on Clear browsing data option.

Chrome History shows clear browsing data

  1. Select the time range. To delete the entire browsing history, select All time.

Chrome clear browsing data shows time range

  1. Click on the Browsing history option, and tick the Cookies and other site data, and Cached images and files checkboxes.

Browsing-history-Cookies-and-Chrome displays Cached images and files

Next, to restart the VPN, make sure that you first disconnect your device from the SoftEther server that you currently use and close the app.

Once SoftEther VPN is no longer running, try opening it again and check if it still doesn’t change your IP.

3. Reinstall SoftEther VPN

To prevent functionality issues and check if your VPN problem is linked to the installation process (incorrect installation, corrupted download, missing key files), you should also want to try reinstalling SoftEther VPN.

To do that, follow the steps below:

  1. Click on the Start icon from your taskbar.

  2. Type Control Panel and select it from the results list.

Windows shows search control panel

  1. Click on Programs, and choose Uninstall a program in Control Panel.

Windows shows control panel uninstall a program

  1. Search for SoftEther in Programs and Features, right-click on it and select Uninstall.

Windows shows Program and Features Softether VPN search

  1. Reinstall SoftEther VPN and see if this time it changes your IP.

4. Switch to another server

Some users claim that when they choose a server from Japan, SoftEther VPN doesn’t change their IP, but if you have issues with servers from other countries, too, you can simply change to a different server.

Go ahead and try a few options and check if it solves your problem.

5. Disable your firewall

Sometimes your VPN can be in conflict with your Windows firewall or other security software from third-party vendors.

When you use a VPN, it is necessary that the firewall allows the VPN traffic to pass, and since many firewalls are not configured to do that by default, you may need to reconfigure or disable them.

To check if your firewall is not in conflict with SoftEther VPN, follow these steps:

  1. Click on the Start icon from the taskbar.

  2. Type firewall and select Windows firewall from the results.

search Windows Firewall

  1. In the left part of the screen, select Allow an app or feature through Windows Defender firewall, as you can see in the image below:

Allow an app or feature through Windows Firewall

  1. Search for SoftEther VPN on the list and make sure to allow all connections (incoming and also outgoing).

  2. Save the settings and see if it fixed the error.


To sum up, if you realize that your SoftEther VPN is not changing your IP address, you shouldn’t let your PC vulnerable to cyber attacks, so try fixing your issue by applying one of the solutions offered in this guide.

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